ACCEPTABLE USE POLICY
Community Telecom Services has published this Acceptable Use Policy as part of our overall effort to provide high-quality, reliable service to our customers; make their experience with Community Telecom Services and our related family of web sites positive and fulfilling; protect the privacy and security of our customers, systems and networks; encourage responsible use of Community Telecom Services' and other ISPs' resources; and comply with applicable laws.
This Policy describes the types of uses of Community Telecom Services services which are prohibited for being contrary to our objectives. To achieve those objectives, Community Telecom Services may, at its sole discretion, determine whether a use of its services of any kind is a violation of this Policy. While it is not our intent to monitor, control or censor communications of our clients and customers, when we become aware of a violation of this policy, we may take such action as we deem appropriate to address the violation.
This Policy applies to all customers and clients of Community Telecom Services and its services, and to all other users of the Community Telecom Services systems. This Policy supplements, but does not supersede, the contracts that customers and clients have with Community Telecom Services. If such a contract restricts a use of Community Telecom Services services that is not addressed in this Policy, the contract will govern with respect to such use.
Uses of the Community Telecom Services IP Network described below are expressly prohibited under this Policy. These descriptions are specifically intended as guidelines for conduct and are not meant to be exhaustive.
The Community Telecom Services IP Network may not be used in conjunction with criminal or civil violations of state, federal or international laws, regulations or other government requirements. Such violations include, but are not limited to, theft or infringement of copyrights, trademarks, trade secrets or other types of intellectual property; fraud; forgery; theft or misappropriation of funds, credits cards or personal information; and threats of physical harm or harassment.
Security Violations The Community Telecom Services IP Network may not be used in connection with attempts - successful or not - to violate the security of any network, service or other system. Examples of prohibited activities include hacking, cracking into, monitoring or using systems without authorization; scanning ports; conducting denial of service attacks of any kind; and distributing viruses or other harmful software.
Community Telecom Services customers are responsible for maintaining the basic security of their systems to prevent their use by others in a manner that violates this Policy. Examples include improperly securing a mail server or client so that it may be used by others to distribute spam, and improperly securing an FTP server or client so that it may be used by others to distribute unlicensed software. Customers are responsible for taking corrective actions on vulnerable or exploited systems to prevent continued abuse.
Threats The Community Telecom Services IP Network may not be used to transmit materials of a threatening nature, including threats of death or physical harm, harassment, libel, and defamation.
The Community Telecom Services IP Network may not be used for the distribution of offensive materials, including obscene, pornographic, indecent or hateful materials.
Spamming is an unacceptable use of the Community Telecom Services IP Network. Spamming includes any of the following activities:
· Posting a single message, or messages similar in content, to more than five online forums or newsgroups.
· Posting messages to online forums or newsgroups that violate the rules of those forums or newsgroups.
· Collecting responses from unsolicited email.
· Sending any unsolicited email that could be expected, in the view of Community Telecom Services, to provoke complaints.
· Sending email with charity requests, petitions for signatures, or any chain mail related materials.
· Sending email that does not accurately identify the sender, the sender's return address and the email address of origin.
· Using Community Telecom Services systems to violate another Internet Service Provider's acceptable use policy and/or terms of service.
A violation of this policy by someone having only indirect access to the Community Telecom Services IP Network through a customer or other user will be considered a violation by the customer or other user, with or without the knowledge and consent of the customer or other user. As an example, Smith Web Design will be responsible for the actions of customers to whom it provides services operating on the Community Telecom Services IP Network. Community Telecom Services will address and attempt to resolve complaints about the actions of customers of Smith Web Design with Smith Web Design directly.
In addition, this Policy applies to any email or content transmitted by you or on your behalf which uses a Community Telecom Services account as a mailbox for responses or promotes content hosted or transmitted using Community Telecom Services facilities, or which indicates in any way that Community Telecom Services was involved in the transmission of such email or content.
The resale of Community Telecom Services products or services is not permitted unless expressly approved in a written agreement with Community Telecom Services.
Violations of this Policy may result in a demand for immediate removal of offending material, immediate temporary or permanent filtering, blocked access, suspension or termination of service, or other action deemed appropriate to the violation, as determined solely by Community Telecom Services. When feasible, it is the preference and desire of Community Telecom Services to give notice so that violations may be addressed voluntarily. However, Community Telecom Services reserves the right to act without notice when necessary, as determined by Community Telecom Services in its sole discretion. Community Telecom Services may involve, and will cooperate with, law enforcement authorities if criminal activity is suspected. Violators may also be subject to civil or criminal liability under applicable law. Refunds or credits are not issued in connection with actions taken for violations of this Policy.
Any complaints regarding violations of this Policy by a Community Telecom Services client or customer should be directed to Community Telecom Services. Where possible, include any details that would assist Community Telecom Services in investigating and resolving the complaint (i.e., expanded email headers and a copy of the offending transmission).
Please contact the Community Telecom Services abuse desk by sending email to Community Telecom Services.
Revisions to this Policy
Community Telecom Services may modify this policy at any time, effective when posted to a Community Telecom Services public web site. Notice may also be provided via electronic or standard mail.
1. Customer Identifiable Information
Customer identifiable information is data that identifies an individual by name, address, telephone number, e-mail address, financial account, or any other information that could identify you individually. We also collect information to help us better serve you as a customer, including information that you can generally find on your monthly bill, like the type of service, calling patterns, long distance charges, and other telecommunications data. By collecting and analyzing this data, we can continue to offer our customers better service at lower prices. Collecting this information also helps CTS enhance our ability to protect your accounts against unauthorized activity, and helps us investigate any fraudulent activity on your account.
All customer identifiable information that CTS collects via the Internet, in person, over the phone, or in any other manner is used for internal accounting and customer service purposes, and is NOT sold, rented or disclosed to any outside party that is not involved in the provisioning of your services, and only then on a need to know basis, such information as relates directly to your service, and not your billing information. In addition, any information collected through our website or over the Internet is transmitted using current industry-standard security and/or encryption methods aimed at protecting our customer's information from unauthorized access or use.
Employees are authorized to access customer information whenever it is necessary to review your account, provide you with requested information or services, or correct, update, or delete account information. Our employees are required to treat all such personal and account information as confidential. Likewise, all companies or other service providers to whom we do disclose information to under Section 2 are contractually required to keep this information confidential, and to use it only as it pertains to providing you the services you have requested, and any and all functions attendant with such services. These companies can include banks, credit agencies or bureaus, registered agents, and other service providers.
2. Allowable Disclosures of Information
CTS may disclose personal information it collects from its customers to affiliate parties, independent agents and contractors, or other service providers, suppliers, and consultants if the disclosures will enable that party to perform a business, professional, or technical support function for CTS. CTS may, where permitted by law, provide information to credit bureaus, or provide information and/or sell receivables to collection agencies, in order to obtain payment for products offered by CTS.
3. Directories and Directory Assistance
Customers who subscribe to our local telephone service are provided the opportunity to have some or all of your personal information (name, address, and phone number) published in directories or made available through directory assistance. Your name and number may also be transmitted and displayed on a Caller ID system. Various directories are available both in print and via the Internet and are freely available to the public for unrestricted use and is in no way protected information. This information is just as unrestricted when obtained through directory assistance.
If you wish to prevent any or all of this information from being made public, you may contact customer service and have this information removed for a small fee. This will not prevent the information from being available through directory assistance. You may also purchase Caller ID Blocking to prevent this information from appearing on Caller ID systems. However Caller ID Blocking cannot prevent your information from being provided to certain business numbers, including any 900 numbers, any toll-free 8xx numbers, or emergency 911. Please contact customer service for further details on the various options that are available.
You can choose whether or not to accept cookies by changing the settings of your browser. You can reset your browser to refuse all cookies, or allow your browser to show you when a cookie is being sent. If you choose not to accept these cookies, your experience at our site and other web sites may be diminished and some features may not work as intended. The "Help" button of your browser's toolbar can tell you how to configure this to your preference.
5. IP Address Tracking
When a visitor requests a page from any web site on our servers, that visitor's domain name and IP address are automatically recognized for the purpose of statistically tracking traffic to the site. The domain name and IP address reveal nothing personal about you other than the IP address from which you have accessed our site. CTS uses this information to examine our traffic in the aggregate, but do not collect and evaluate this information for individuals, except in those instances where such information is used to prevent illegal or fraudulent activity. Any such exception and occurrence will be expressly identified to our customers at the time of collection.
6. E-Mail Tracking
CTS' servers do not record e-mail addresses of visitors or customers unless expressly specified for purposes such as a means of identification for a service or tool made available for registered and/or restricted use. In addition, CTS does not monitor nor review the content of e-mail messages which are stored or which pass through our systems, except to the extent required to assure the proper functioning of all e-mail related systems. CTS will not disclose information about e-mail contents or usage to any third party except as required in Section 9 below.
CTS will not provide your e-mail to unaffiliated third parties for the marketing of their products, however e-mail addresses may be used to market CTS products directly to our customers, either by CTS itself, or any of our registered agents.
7. Chat Room Tracking
As part of our community-building features, CTS allows members to participate in various chat rooms, forums, and news groups. Please be aware that any information disclosed in these types of areas becomes public information. Members should exercise serious caution when deciding to disclose individually identifiable information in one of these areas. Your personal privacy is very important to us. However, CTS cannot ensure the protection or security of information disclosed within these areas. Also, all content posted in these areas is logged and may be referenced as necessary to enforce our Acceptable Use Policy.
8. Storing Personal Data
Information placed and stored in areas of CTS' websites designed for the storage and retrieval of personal data is often tied to the username and password of the member whose Internet account the information is stored under. Areas such as e-mail boxes, personal datebook, personal to-do lists and personal web pages are considered the property of the account owner. We do not read or access such data without the permission of the owner, except in rare instances covered in Section 9 below.
Other services provided to customers, such as Online Account Management, require service-specific account identifiers and "password" devices that relate to the purpose or feature, whether current or future, of such service.
To help protect your personal data, we recommend that you always keep your password private, and change it periodically. CTS does not store individual Internet account passwords in an accessible format, and will not divulge or change any passwords on any account without proper authorization from the account owner or responsible party.
9. Civil and Criminal Investigations
CTS will disclose personal information when required by law or in the good-faith belief that such action is necessary to:
1. Conform to the edicts of the law or comply with a legal process served on CTS.
2. Protect and defend the rights or property of the CTS network of sites, and the visitors of our sites.
3. Identify persons who may be violating the law, the Acceptable Use Policy, legal notice, or the rights of third parties.
4. Cooperate with the investigations of purported unlawful activities.
10. Do Not Call Lists
CTS local telephone service customers can request to be removed from call lists that are used by CTS and our registered agents to offer marketing promotions to our customers. You may "opt out" of these calls by contacting a customer service representative and requesting that your name be placed on our "Do Not Call" list. In addition, you may request to be added to the "Do Not Call" list at the time a promotional call is made to you.
Being listed on CTS' "Do Not Call" list will not prevent telephone calls from other third party or unaffiliated telemarketers. In order to block these calls, you must sign up with your home state's "Do Not Call" list, or with the national "Do Not Call" list. In addition, you may request to be placed on that particular telemarketers list when you receive the call.
There are several exceptions to the "Do Not Call" list that allow a company to contact a consumer without being in violation of the "Do Not Call" laws. These exceptions include:
1. Calls made in response to calls initiated by the consumer.
2. Calls regarding goods or services, or the availability of such, which were previously ordered or purchased.
3. Calls that relate to the collection of debts.
11. Usage by Minors
CTS takes certain additional measures in an effort to increase the level of privacy and security for children such as providing optional Internet Security Suiteª content filtering at no charge. However, no software can guarantee the absolute safety of your children. Therefore, we strongly recommend that parents supervise their children's internet usage and monitor the sites visited by their children.
We do not knowingly collect information about children and the majority of our site is not specifically directed to children. We firmly believe that children should get their parents' consent before giving out any personal information, and we encourage you, as parents, to participate in your child's experience in cyberspace and to always keep safety in mind as your child explores the Internet.
12. Acceptance of Privacy Terms and Conditions
14. Sale of Assets
CTS uses reasonable precautions to keep the information disclosed to us secure. CTS reserves the right to transfer information in connection with the sale of all or part of CTS' capital stock or assets.
15. Contact Us
Should you have any questions or comments regarding this statement, please contact us by going to the "Contact Us" link on this website or by writing to:
Community Telecom Services (CTS)
PO Box 579
Monticello, KY 42633
WIRE MAINTENANCE PLAN
CTS Wire Maintenance Plan
Residential Cable Wire Protection Program & Agreement
As a part of the Utility culture, every effort is made to carry on the tradition of satisfying our customers' needs. Sometimes a problem may develop from cable wiring in your home or there may be an issue with the usage of your electronic equipment, such as TV, VCR, DVD, PC, or surround-sound system. There is normally a fee charged by Community Telecom Services for troubleshooting or repairing these services.
We are pleased to be able to extend to you a new program, which will give you further protection for just $1.95 per month. It is called the Community Telecom Services Communications Utility Residential Cable Wire Protection Program.
Here's what is covered:
· Community Telecom Services technicians will locate service problems inside your home at no charge.
· Repair inside coaxial cable wiring other than damage caused by misuse or abuse up to 4 outlets, (additional fees will apply to more than 4 outlets).
· Community Telecom Services technicians will perform routine adjustments to customer-owned reception equipment.
Here's what is NOT covered:
· Our technicians will not repair any customer-owned equipment such as TVs, VCRs, DVDs, PCs, or surround-sound systems.
· Damage to wiring or outlets due to willful or negligent acts.
· Electrical and/or phone wiring or outlets.
Community Telecom Services Residential Cable Wire Protection Program Agreement
As a Communications Utility customer, you are responsible for monitoring the wiring that runs from the communications connection point, which is 12 inches outside of your home from point of entry, to the home entertainment or data services equipment inside your home. The Communications Utility offers an optional Residential Cable Wire Protection Program for all Communications Utility customers, subject to the following terms and conditions, to assist you in maintaining your inside wiring.
1. Our technicians will locate the service problem inside your home. If the problem is in the cable wiring between the point where the service enters your home (up to and including the wall outlets and jumper from the wall outlet to your equipment), we will repair the inside wiring and outlets. All external wiring to the outside connection point will be covered provided the homeowner has not modified the original installation.
2. If the service problem is caused by your television, VCR, DVD, surround-sound system, video game, stereo, PC, or other customer-owned reception equipment that is attached to the inside wire, our technicians will perform routine adjustments of the customer-owned reception equipment. Our technicians also will work to educate you about the operation of customer-owned reception equipment. However, due to the vast number of options a customer may have, our technicians may not be able to resolve all customer equipment problems.
3. The Communications Utility will not assume any responsibility for operation, maintenance, lightning damage, or repairs to customer-owned reception equipment including, but not limited to: television sets, VCRs, DVD players, surround-sound systems, video games, stereos, or computers.
4. The Residential Cable Wire Protection Program does not cover:
1. Damage to inside wiring or outlets caused by the customer's willful or negligent acts that result in damage to the inside wiring or outlets arising from willful or negligent acts of the customer's household or customer's guests;
2. Damage caused by acts of God, such as fires, floods, lightning, or similar acts;
3. Inside wiring or outlets that do not meet industry standards for cable and telecommunications services as defined by CTS; and
4. Electrical and/or phone wiring or outlets.
5. The Communications Utility has the right to limit the number of visits to a customer's home to four (4) visits per year.
6. The terms and conditions of the Residential Cable Wire Protection Program are set within applicable law at the sole discretion of the Communications Utility. Subject to any applicable laws or rules, the Communications Utility may stop offering the Residential Cable Wire Protection Program at any time. Any change in these terms or conditions shall be in writing. The Communications Utility shall provide 30 days notice. As with any optional service the Communications Utility provides, if customers do not wish to receive this plan under the revised changes, terms or conditions, they may cancel their service at any time upon notice to the Communications Utility.
7. The Communications Utility will not be liable for any delay or failure to perform our obligations if such delay or non-performance arises in connection with any acts of God, such as fires, floods, lightning, strikes or other labor disputes, unusually severe weather, acts of any governmental body, or other cause beyond our reasonable control.
8. Customers may cancel the plan by contacting the business office of Community Telecom Services. There is a two-week waiting period after the customer re-subscribes to the Residential Cable Wire Protection Program before it will become effective. By using or paying for the plan, the customer agrees to the terms and conditions set forth herein.
9. There are no explicit or implied warranties of merchantability or warranties of fitness for a specific purpose offered with the plan. The Communications Utility's liability for defective materials or workmanship is limited to repair or replacement of defective material and/or corrective service visit(s) for CTS-owned equipment only.
TIPS & TROUBLESHOOTING
· Make sure the converter and TV set are plugged in to a non-switched outlet
· Check to see if the problem is affecting all cable TV sets in your home
· If you have a converter, tune your TV set to channel 3
· Switch all cable-ready TV sets to "CATV"
· Hand-tighten all connections to your TV, converter, and VCR
· Check that your game system, PC, or other equipment is connected properly for viewing cable
· Make sure batteries in your remote control are not outdated
Understanding Your Internet Access Service
We are committed to providing our Internet services as an open platform for innovation, investment, job creation, economic growth, competition, and free expression. We do not block any lawful content, applications, services, or your use of non-harmful devices, or discriminate in transmitting lawful network traffic except as reasonably necessary to manage our network effectively for the benefit of our customers as described below. The purpose of this disclosure is to make available information regarding our network management practices and the performance and commercial terms of our broadband Internet access services to enable you to make informed choices regarding the purchase and use of our services, in accordance with Part 8 of the Rules of the Federal Communications Commission. This document is intended to be informational and does not replace or alter the legal terms and conditions of service, which are available upon request.
Resolving Complaints and Questions
If you have any questions or concerns about your Internet services, please contact us at 606-348-8416 or visit our local office.
We currently offer the following options for Internet Services:
Speeds up to 20 mbps down/ 2 mbps up
Speeds up to 40 mbps down/ 4 mbps up
Speeds up to 60 mbps down/ 6 mbps up
Speeds up to 80 mbps down/ 8 mbps up
Speeds up to 100 mbps down/ 10 mbps up
Speeds up to 150 mbps down/ 15 mbps up
Speeds up to 200 mbps down/ 20 mbps up
Faster speeds (including Fiber Broadband) are available upon request. Please call: 606-348-8416.
Please note that these services are described as offering “up to” certain speeds. While we engineer our network to achieve the speeds for each of the service tiers we offer, we cannot guarantee that customers will always experience those speeds. Speeds can vary depending on variables including the following:
1.) Performance of a customer’s computer, including its age, processing capability, its operating system, the number of applications running simultaneously, and the presence of any adware or viruses.
1. Type of connection between a customer’s computer and modem. For example, wireless connections may be slower than direct connections into a router or modem. Wireless connections also may be subject to greater fluctuations, interference and congestion. Access does not recommend wireless modem connections for use with its higher speed tiers as many wireless connections do not perform at the speeds delivered by these tiers.
2. The distance packets travel (round trip time of packets) between a customer’s computer and its final destination on the Internet, including the number and quality of the networks of various operators in the transmission path. A customer’s connection may traverse the networks of multiple providers before reaching its destination, and the limitations of those networks will most likely affect the overall speed of that Internet connection.
3. Congestion. If a large number of visitors are accessing a site or particular destination at the same time, your connection will be affected if the site or destination does not have sufficient capacity to serve all of the visitors efficiently. Congestion can also occur when our customers served by the same facilities simultaneously request high volumes of data, such as peak usage hours during the evening.
4. Gating of speeds or access by the website or destination. In order to control traffic or performance, many websites limit the speeds at which a visitor can download from their site. Those limitations will carry through to a customer’s connection.
5. The performance of the cable modem you have installed. Modem performance may degrade over time, and certain modems are not capable of handling higher speeds.
Your use of our telephone services does not materially affect your Internet performance. If we deliver other Internet Protocol based services or any specialized or managed services in the future that would likely affect your Internet services, we will provide additional information as appropriate.
Some residential broadband providers report that customers should expect slower speeds during peak usage hours during early evenings. However, based upon our internal testing, we believe that customers can expect similar performance during these hours. Customers may test service speeds using commercial speed tests available online, such ashttp://www.broadband.gov/qualitytest/about. However, commercial speed tests may not measure certain “overhead” associated with transmission which includes packets that provide routing information. We estimate that speed tests that do not account for overhead will suggest to customers that they are receiving approximately 10 to 15 percent less than the advertised maximum speed, absent other factors discussed above. Moreover, all speed tests have biases and flaws, and should be considered only as informational and not a reflection of actual performance. While we do not believe these third party tests reliably measure the speed of your service, if you are consistently testing substantially below your package speed, please contact us for assistance.
We attempt to block commonly known malware and malicious ports and protocols according to an access control list. In rare cases we may take other corrective action after providing written notice to a customer who has violated the terms of service. Our telephone service traffic is prioritized to ensure voice quality and phone functionality. Except as specifically described above, at this time we do not target specific types of traffic based on their technology or their provider, modify protocol fields in ways not prescribed by the protocol standard, inhibit or favor certain applications or classes of applications, block or manage any specific protocols or protocol ports, or engage in congestion management.
We do not store usage data, provide any information about customers’ usage to any third party, or engage in deep packet inspection or any other inspection of content or usage data for non-network purposes, except to the extent required by applicable law.
You may lease modems from us, or obtain a compatible modem from a third party. We lease standard modems for $4.00 per month and wireless router modems for $6.00 per month. Customers may not connect any type of server to their service.