Your Hometown Cable Provider
Your Hometown Broadband Provider!
49 Hardwood Drive
Monticello, Kentucky 42633
- Customer Identifiable Information
Customer identifiable information is data that identifies an individual by name, address, telephone number, e-mail address, financial account, or any other information that could identify you individually. We also collect information to help us better serve you as a customer, including information that you can generally find on your monthly bill, like the type of service, calling patterns, long distance charges, and other telecommunications data. By collecting and analyzing this data, we can continue to offer our customers better service at lower prices. Collecting this information also helps CTS enhance our ability to protect your accounts against unauthorized activity, and helps us investigate any fraudulent activity on your account.
All customer identifiable information that CTS collects via the Internet, in person, over the phone, or in any other manner is used for internal accounting and customer service purposes, and is NOT sold, rented or disclosed to any outside party that is not involved in the provisioning of your services, and only then on a need to know basis, such information as relates directly to your service, and not your billing information. In addition, any information collected through our website or over the Internet is transmitted using current industry-standard security and/or encryption methods aimed at protecting our customer's information from unauthorized access or use.
Employees are authorized to access customer information whenever it is necessary to review your account, provide you with requested information or services, or correct, update, or delete account information. Our employees are required to treat all such personal and account information as confidential. Likewise, all companies or other service providers to whom we do disclose information to under Section 2 are contractually required to keep this information confidential, and to use it only as it pertains to providing you the services you have requested, and any and all functions attendant with such services. These companies can include banks, credit agencies or bureaus, registered agents, and other service providers.
- Allowable Disclosures of Information
CTS may disclose personal information it collects from its customers to affiliate parties, independent agents and contractors, or other service providers, suppliers, and consultants if the disclosures will enable that party to perform a business, professional, or technical support function for CTS. CTS may, where permitted by law, provide information to credit bureaus, or provide information and/or sell receivables to collection agencies, in order to obtain payment for products offered by CTS.
- Directories and Directory Assistance
Customers who subscribe to our local telephone service are provided the opportunity to have some or all of your personal information (name, address, and phone number) published in directories or made available through directory assistance. Your name and number may also be transmitted and displayed on a Caller ID system. Various directories are available both in print and via the Internet and are freely available to the public for unrestricted use and is in no way protected information. This information is just as unrestricted when obtained through directory assistance.
If you wish to prevent any or all of this information from being made public, you may contact customer service and have this information removed for a small fee. This will not prevent the information from being available through directory assistance. You may also purchase Caller ID Blocking to prevent this information from appearing on Caller ID systems. However Caller ID Blocking cannot prevent your information from being provided to certain business numbers, including any 900 numbers, any toll-free 8xx numbers, or emergency 911. Please contact customer service for further details on the various options that are available.
You can choose whether or not to accept cookies by changing the settings of your browser. You can reset your browser to refuse all cookies, or allow your browser to show you when a cookie is being sent. If you choose not to accept these cookies, your experience at our site and other web sites may be diminished and some features may not work as intended. The "Help" button of your browser's toolbar can tell you how to configure this to your preference.
- IP Address Tracking
When a visitor requests a page from any web site on our servers, that visitor's domain name and IP address are automatically recognized for the purpose of statistically tracking traffic to the site. The domain name and IP address reveal nothing personal about you other than the IP address from which you have accessed our site. CTS uses this information to examine our traffic in the aggregate, but do not collect and evaluate this information for individuals, except in those instances where such information is used to prevent illegal or fraudulent activity. Any such exception and occurrence will be expressly identified to our customers at the time of collection.
- E-Mail Tracking
CTS' servers do not record e-mail addresses of visitors or customers unless expressly specified for purposes such as a means of identification for a service or tool made available for registered and/or restricted use. In addition, CTS does not monitor nor review the content of e-mail messages which are stored or which pass through our systems, except to the extent required to assure the proper functioning of all e-mail related systems. CTS will not disclose information about e-mail contents or usage to any third party except as required in Section 9 below.
CTS will not provide your e-mail to unaffiliated third parties for the marketing of their products, however e-mail addresses may be used to market CTS products directly to our customers, either by CTS itself, or any of our registered agents.
- Chat Room Tracking
As part of our community-building features, CTS allows members to participate in various chat rooms, forums, and news groups. Please be aware that any information disclosed in these types of areas becomes public information. Members should exercise serious caution when deciding to disclose individually identifiable information in one of these areas. Your personal privacy is very important to us. However, CTS cannot ensure the protection or security of information disclosed within these areas. Also, all content posted in these areas is logged and may be referenced as necessary to enforce our Acceptable Use Policy.
- Storing Personal Data
Information placed and stored in areas of CTS' websites designed for the storage and retrieval of personal data is often tied to the username and password of the member whose Internet account the information is stored under. Areas such as e-mail boxes, personal datebook, personal to-do lists and personal web pages are considered the property of the account owner. We do not read or access such data without the permission of the owner, except in rare instances covered in Section 9 below.
Other services provided to customers, such as Online Account Management, require service-specific account identifiers and "password" devices that relate to the purpose or feature, whether current or future, of such service.
To help protect your personal data, we recommend that you always keep your password private, and change it periodically. CTS does not store individual Internet account passwords in an accessible format, and will not divulge or change any passwords on any account without proper authorization from the account owner or responsible party.
- Civil and Criminal Investigations
CTS will disclose personal information when required by law or in the good-faith belief that such action is necessary to:
- Conform to the edicts of the law or comply with a legal process served on CTS.
- Protect and defend the rights or property of the CTS network of sites, and the visitors of our sites.
- Identify persons who may be violating the law, the Acceptable Use Policy, legal notice, or the rights of third parties.
- Cooperate with the investigations of purported unlawful activities.
- Do Not Call Lists
CTS local telephone service customers can request to be removed from call lists that are used by CTS and our registered agents to offer marketing promotions to our customers. You may "opt out" of these calls by contacting a customer service representative and requesting that your name be placed on our "Do Not Call" list. In addition, you may request to be added to the "Do Not Call" list at the time a promotional call is made to you.
Being listed on CTS' "Do Not Call" list will not prevent telephone calls from other third party or unaffiliated telemarketers. In order to block these calls, you must sign up with your home state's "Do Not Call" list, or with the national "Do Not Call" list. In addition, you may request to be placed on that particular telemarketers list when you receive the call.
There are several exceptions to the "Do Not Call" list that allow a company to contact a consumer without being in violation of the "Do Not Call" laws. These exceptions include:
- Calls made in response to calls initiated by the consumer.
- Calls regarding goods or services, or the availability of such, which were previously ordered or purchased.
- Calls that relate to the collection of debts.
- Usage by Minors
CTS takes certain additional measures in an effort to increase the level of privacy and security for children such as providing optional Internet Security Suiteª content filtering at no charge. However, no software can guarantee the absolute safety of your children. Therefore, we strongly recommend that parents supervise their children's internet usage and monitor the sites visited by their children.
We do not knowingly collect information about children and the majority of our site is not specifically directed to children. We firmly believe that children should get their parents' consent before giving out any personal information, and we encourage you, as parents, to participate in your child's experience in cyberspace and to always keep safety in mind as your child explores the Internet.
- Acceptance of Privacy Terms and Conditions
- Sale of Assets
CTS uses reasonable precautions to keep the information disclosed to us secure. CTS reserves the right to transfer information in connection with the sale of all or part of CTS' capital stock or assets.
- Contact Us
Should you have any questions or comments regarding this statement, please contact us by going to the "Contact Us" link on this website or by writing to:
Community Telecom Services (CTS)
PO Box 579
Monticello, KY 42633